eBay change: Sellers cannot leave Neutral or Negative feedback

[SpeedyCycles]

I just clicked to leave someone positive feedback on an item I purchased and something popped up indicating 'Don't worry about sellers leaving negative feedback because they cannot'.

I have mixed feelings on that one.

F

[bradrenea]

I think it's BS. I recently sold a bike (XR650R) on there and the auction terms stated a $500 paypal deposit in 3 days, payment in full in 10, NO PERSONAL CHECKS. After 32 days I had received two $500 personal checks. I sold the bike locally and mailed the moron from ebay his checks back. Ebay told me that I could not leave him bad feedback, but he could leave it for me. I would think they would want sellers to know how the guy is so they can block his bids, but apparently I am wrong.

[Firemann]

I just clicked to leave someone positive feedback on an item I purchased and something popped up indicating 'Don't worry about sellers leaving negative feedback because they cannot'.

I have mixed feelings on that one.

F

Yea if that's true I'm not sure I totally agree with that. I need to leave feedback for an item, I'll see what comes up on mine.

[GalaxyBlue]

How retarded.

I think this will have a severe impact on ebay, And NOT in a good way either.

I, Like most reputable people cherish our 100% positive feedback.
:lame

[Firemann]

Sure enough!

Buyers, you can no longer receive negative or neutral Feedback from sellers.


You should leave honest and accurate Feedback without the fear of receiving negative or neutral ratings.

[Firemann]

Hmmm maybe it's to keep stuff like "product was correct but shipping and handleing was 35 dollars for a 8x8 box" from being retaliated agianst by the seller for someone "outing" them.

[mustv8]

Thats a bunch of crap, Well i gess that the rating dont mean anything now.
This should help the peaple that run scams out. Thanks Ebay

[CrazyEyeZX10R]

Its a load of crap in my opinion! Ive sold prob 20+ items in the last month on ebay and still have 100% positive feedback and like Adam said I kinda cherish that and do almost whatever it takes to keep it that way. Thing is 2 of the first 5 things I sold had issues. First guy won the cell phone, never paid for two weeks, never responded to messages, NOTHING!! I filed non paying bidder, nothing! Second guy won a CD changer and in less than five minutes messages me saying he couldn't pay. The fact that I can't leave negative feedback for either of these REALLY bothers me cause they can keep doing this to other sellers and them have no clue of their history!! BS!!

[mustv8]

Its a load of crap in my opinion! Ive sold prob 20+ items in the last month on ebay and still have 100% positive feedback and like Adam said I kinda cherish that and do almost whatever it takes to keep it that way. Thing is 2 of the first 5 things I sold had issues. First guy won the cell phone, never paid for two weeks, never responded to messages, NOTHING!! I filed non paying bidder, nothing! Second guy won a CD changer and in less than five minutes messages me saying he couldn't pay. The fact that I can't leave negative feedback for either of these REALLY bothers me cause they can keep doing this to other sellers and them have no clue of their history!! BS!!

+100%

[BRAD]

Give it two months........I don't see this sticking

[R1ray]

It will keep the dic*head sellers from selling you junk. I bought an MP3 player that was shipped to me broken. I was charged shipping twice and he left me negative feedback because I left him negative feedback. I think its great.

[Prana]

Big changes to Feedback start this month
Important changes to Feedback are slated to be live in May. Since sellers can now leave only positive Feedback for buyers, we've added important new protections for good sellers:

Provisions for removing negative and neutral Feedback from
suspended members.
Credit for repeat Feedback from your loyal buyers.
New reminders to encourage buyers to communicate with
their seller before leaving negative or neutral Feedback.
Shorter window of time to leave Feedback.
7-day wait period for buyers to leave negative or neutral
Feedback for PowerSellers that have been on eBay for
at least 12 months.
Increased ability for sellers to block buyers with
non-payment history.



That is the official statement from Ebay. I still think its stupid but I really don't care because I always get 100% positive feedback on things I sell.

[JOS51700]

This has been going on for three months. In fact, I remember asking Frank about it at some point....

I have emailed Ebay and informed them that I will not be selling on ebay until they resolve this, that they have completely removed the concept of buyer-responsibility from the their system (Thus rendering the feedback system obsolete), and I pointed out that while they are trying to encourage more buying on ebay (I can bid on whatever I want, I won't get a neggie) there won't be any buying if they piss off their sellers to the point of not selling.

I think you're going to start seeing monstrous bid amounts. Why not? I don't have to pay for the friggin' thing I'm bidding on....I may as well enter as many zero's as I want. Oh, oops, it was a typo. Err, no, wait, I didn't read the auction. Err, wait. I sent the check, and the douchebag seller didn't send the item. I'm leaving a negative for him, but HE CAN"T TOUCH ME!!!!! (I guess mandatory Paypal will be next)

You're also going to see less stuff for sale because of people like me. Why should the seller have ALL the responsibility to be perfect, and the buyer doesn't even have to read the auction details. "I didn't get it the same day I won it." "I thought it was new but it was used" "It didn't come with a new sports car"

They were trying to prevent "feedback hostages", those jerks that say, "I'll leave you good feedback after you leave me good feedback". They could have skirted the whole issue by requiring the seller to leave feedback first(within a certain time period), so then, the seller could represent their opinions of the buyer, but the buyer didn't have to worry about being a feedback hostage. And, if the seller wants that positive feedback (what better to put on your dating-site resume, other than perfect positive Ebay feedback), they have to WORK if there is a problem. And work quickly, because the clock is ticking during their "grace period". Make a "Tell the seller there is a problem" button that HAS to clicked during the grace period, so the seller knows and has a chance to make it right, or THEN make leaving negative feedback a non-option for the buyer. Equal protection for both sides, with conflict resolution being a mandatory step.

I do think they'll drop this like a hot rock, after the first "$1,000,000,000,000 Pet Rock bid" makes the news, but my question is, how do you go back to the old way, or a different way, and now KNOW you can trust someone's feedback? After all, it's feedback history that we're concerned with, and this is part of it now.
Do you throw every feedback from this dark, dismal time away? People with valid feedback are gonna be pissed. Leave the unfair, biased feedback in place? The powersellers are gonna be pissed.

I've recieved 3 Ebay "How are we doing" audits via email in the past three months, and I've told them I won't be using Ebay anymore if they do this, in each one. Since they haven't responded, it doesn't surprise that they don't understand the idea of feedback from customers.

Hello, Craigslist. I hope the Corporate A$$holes at ebay don't take that away too.

[Prana]

They were trying to prevent "feedback hostages", those jerks that say, "I'll leave you good feedback after you leave me good feedback".


Haha I guess I'm a jerk? I always shipped out all my items the same day the auction ends and my listings are perfectly clear. I still leave feedback last because there is no reason to leave me negative feedback so if that happens then you bet you are getting a negative. I never had to resort to that but I like to have that option.:squint

I don't like in general how its become one sided and on the feedback you only get half the story. Ebay's current CEO of 10 years said she was stepping down and that was back in January so I bet that has something to do with it.

From wikipedia:
On January 29, 2008, a series of new policy changes were announced including an increase in the final value fee and a decrease in the listing fee (when averaged out, the fees actually cost sellers more).[80] Among the more controversial moves was the announcement that sellers would soon only be able to leave positive feedback for buyers, and would no longer have the ability to provide negative or neutral ratings regardless of the experience.[81] The policies also give greater benefits to higher volume sellers. eBay now explicitly gives higher volume "Powersellers" a 5% to 15% discount on the final value fees. These sellers can also receive better terms on shipping costs and preferential positioning in search results.[82]

On February 18, 2008, sellers and buyers who felt the new fees and feedback structure were unfair commenced a one-week strike against eBay.

In April 2008, eBay announced it was suing Craigslist to "safeguard its four-year financial investment". eBay claimed that in January 2008, Craigslist executives took actions that "unfairly diluted eBay's economic interest by more than 10%".[83] In response, Craigslist filed a countersuit against eBay in May 2008 "to remedy the substantial and ongoing harm to fair competition" that Craigslist claims is constituted by eBay's actions as Craigslist shareholders.[84]

I noticed that with all these changes that have been happening over the past year, I have been buying at amazon or other smaller sites and not ebay.

[JOS51700]

Paypal has protected me a couple of times, and I have had problems with them, too. However, NO third party will EVER hold a substantial sum of my money. FDIC-insured, and me are the only ones to hold my fundages.

[JOS51700]

I do wait to leave feedback until I'm sure they're happy with the purchase, but I don't tell them, "Give me a positive, or I'll leave you a negative."

You never know, because some buyers are morons, and are irresponsible, like people that bid and DON'T read the actual details. "whaddya mean this is used!?" "It's in the item description, Moron!"

Too bad Ebay isn't sharp enough to see that. They're just mad because their profits have fallen, and now they're panicking and witch-hunting, instead of realizing that the complexity of their site (pages that loop, impossible-to-find complaint contacts, punishing the entire community instead of the offenders, etc) are the REAL reasons people don't buy there anymore. "Feedback hostage" would turn me away from buying too, but instead of punishing the offenders.......

Plus, I get tired of seeing 50 friggin' ads for the same new junk from the same 3 powersellers using the same Turbo Lister. Using Ebay to wholesale craps up the whole site. They should remove that and do it on a seperate site, and leave ebay for garage-sale junkies.

[CrazyEyeZX10R]

Its a load of crap in my opinion! Ive sold prob 20+ items in the last month on ebay and still have 100% positive feedback and like Adam said I kinda cherish that and do almost whatever it takes to keep it that way. Thing is 2 of the first 5 things I sold had issues. First guy won the cell phone, never paid for two weeks, never responded to messages, NOTHING!! I filed non paying bidder, nothing! Second guy won a CD changer and in less than five minutes messages me saying he couldn't pay. The fact that I can't leave negative feedback for either of these REALLY bothers me cause they can keep doing this to other sellers and them have no clue of their history!! BS!!

I just closed out the Non-Paying Bidder Dispute for the cell phone that sold on 5-4. So 22 days to go thru the steps and this is what I get....

This dispute has been closed because you ended communication with the buyer. You'll get a Final Value Fee credit and the buyer will get an Unpaid Item strike.

Atleast they get something that shows that they have a history of not paying. Not sure if it will reflect in their feedback or if you as a seller will only know if you dig into their account history. If you have to dig then that just adds another job to your job as a seller. You'll have to start researching every high-bidder on every item you sell! NICE! :duce

[JOS51700]

I just closed out the Non-Paying Bidder Dispute for the cell phone that sold on 5-4. So 22 days to go thru the steps and this is what I get....

This dispute has been closed because you ended communication with the buyer. You'll get a Final Value Fee credit and the buyer will get an Unpaid Item strike.

Atleast they get something that shows that they have a history of not paying. Not sure if it will reflect in their feedback or if you as a seller will only know if you dig into their account history. If you have to dig then that just adds another job to your job as a seller. You'll have to start researching every high-bidder on every item you sell! NICE! :duce

And are there any real, long-term consequences of a non-paid item strike?

Nope!

[fireblade1]

I'm not a seller and I agree that it's completely retarded. This will allow the fraudulent accounts and fraudulent bidders to run rampid without sellers being able to illustrate to everyone else that a buyer is a dirtbag.

So, is Ebay going to take full responsibility for a bidder who wins a high-ticket item and says "oops, didn't mean to bid on that item. Sorry." Or are they going to simply state that you (the seller) will have to pursue legal channels at your own expense?

[Prana]

And are there any real, long-term consequences of a non-paid item strike?

Nope!

Actually there is because when you create a listing to sell, you can put pre-requisites on who can bid. ex. paypal only, # of feedback, unpaid item strikes, what country, etc...

[CrazyEyeZX10R]

And are there any real, long-term consequences of a non-paid item strike?

Nope!

Exactly! Now as Frank and I were talking about on the phone this morning.....will there be a points type system.

1 Non Pay = Wrist Slap

2 Non Pay = Suspension

3 Non Pay = Account Closing

Etc.

Wonder if Ebay would clarify on this?

[JOS51700]

Actually there is because when you create a listing to sell, you can put pre-requisites on who can bid. ex. paypal only, # of feedback, unpaid item strikes, what country, etc...

True true.

[SpeedyCycles]

So, now that we have this handy dandy "no negative for buyers" I have had 3 non-paid items in a row. WTF?? Pretty simple, I list, you bid, you pay, I ship. Nope, now I just have people that won't communicate. Lame.

The good news; soon I will be able to just sell some of these products to local buyers. VIVA LA CRAIGSLIST!!

http://www.swmosportbikes.com/forum/attachment.php?attachmentid=24764&stc=1&d=1216990789

F

[JOS51700]

So, now that we have this handy dandy "no negative for buyers" I have had 3 non-paid items in a row. WTF?? Pretty simple, I list, you bid, you pay, I ship. Nope, now I just have people that won't communicate. Lame.

The good news; soon I will be able to just sell some of these products to local buyers. VIVA LA CRAIGSLIST!!

http://www.swmosportbikes.com/forum/attachment.php?attachmentid=24764&stc=1&d=1216990789

F

I saw that one coming from a mile away. Ebay is a buncha dopes.